Terms and Conditions of Use

Key Terms Summary

A plain-English overview of the most important points. Full details appear in the clauses below.

1. Introduction and Purpose

These Terms and Conditions govern your use of the website theoryprac.com (and theoryprac.co.uk) and all associated services (together, "the Services"), operated by PRIME LEARNING HUB LTD, a company registered in England and Wales.

TheoryPrac provides English-language revision tools, practice tests, and educational resources to help candidates prepare for the UK DVSA driving theory test. Our Services are a supplementary study aid and do not replace the DVSA theory test itself, which must be sat in English or Welsh at an approved test centre.

By accessing or using our Services you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Services.

📌 TheoryPrac is not affiliated with, endorsed by, or connected to the Driver and Vehicle Standards Agency (DVSA).

2. Definitions

• "User" — any person who accesses or uses the Services.
• "Services" — all practice tests, mock exams, hazard perception tools, flashcards, blog content, and any other features available on the platform.
• "Subscription" — a paid plan granting access to the Services for a defined period or on a lifetime basis.
• "Pass Guarantee Plan" — the £31.95 plan that includes lifetime access plus a conditional DVSA test fee refund (see Clause 4).
• "Content" — all text, images, video, software, questions, explanations, and data on the platform.
• "Account" — your registered user profile used to access the Services.

3. Account Registration

To access the full Services you must create an account by providing accurate information including your name and email address. You are solely responsible for maintaining the security of your login credentials.

If you become aware of any unauthorised access to your account, you must notify us immediately at [email protected]. We will not be liable for any loss or damage arising from your failure to keep your credentials secure.

We reserve the right to suspend or terminate accounts that violate these Terms, contain inaccurate information, or are used fraudulently.

Requests to edit or delete your account will be processed within 30 days. Contact us via the online form at theoryprac.com/contact or by email.

4. Pass Guarantee

The Pass Guarantee is an optional plan (£31.95) that includes lifetime access to all Services plus a conditional refund of the DVSA theory test booking fee (currently £23) if you fail your first DVSA theory test after purchasing this plan.

4.1 How it works

• Complete the full revision programme (see eligibility below).
• Sit your DVSA theory test.
• If you fail, email [email protected] within 14 days with your DVSA failure notification.
• We will verify your account activity and, if eligible, refund £23 to your original payment method within 5 working days.

4.2 Eligibility conditions — all of the following must be met

• You must have purchased the Pass Guarantee Plan and activated the guarantee in your account settings.
• Theory questions: Answer every question across all categories at least once.
• Mock exams: Complete at least 5 full mock exams, each scoring 43/50 or above. All 5 must be completed within the 14 days immediately before your DVSA test date.
• Consecutive passes: Your final 3 mock exams must be passed consecutively (no failed attempts in between).
• Hazard perception: Complete all 14 hazard perception clips and achieve a total score of 44/75 or above in your final attempt.
• Recency: Your most recent practice session must be within 30 days of your DVSA test date.
• Claim window: Your refund claim must be submitted within 14 days of your test date.
• Evidence: You must provide a copy of your DVSA failure result.
• One claim per person, covering your first sitting only after purchasing this plan.

4.3 Not covered by the guarantee

📌 The guarantee does not apply if: you did not complete all required activities before your test · you did not meet the score thresholds · your 5 qualifying mocks were not all completed within the 14-day window · your last 3 mocks were not consecutive passes · you did not activate the guarantee · your claim was submitted after 14 days · you provided inaccurate or fraudulent documentation · the test result was affected by conduct issues at the test centre.

The refund is limited to the DVSA theory test booking fee only. Travel, accommodation, rebooking, and other costs are not covered.

5. Subscriptions and Pricing

All prices include VAT where applicable. Prices are quoted in pounds sterling (GBP). We reserve the right to change prices with 7 days' notice by email or via the website. Changes will not affect active subscriptions until their expiry.

Lifetime access includes all content updates for as long as the platform operates. In the unlikely event that the platform ceases to operate, no refund will be due under the lifetime plan beyond any statutory rights.

6. Refund Policy

We offer a 7-day money-back guarantee on all subscription purchases. If you are not satisfied within 7 days of purchase, contact [email protected] for a full refund to your original payment method.

Refunds will not be issued after the 7-day window except in cases of genuine technical or billing errors. Approved refunds will be processed within 7–10 working days.

📌 The Pass Guarantee refund (Clause 4) is separate from this general refund policy and has its own conditions.

7. Privacy and Data Protection

We take your privacy seriously. All personal data is processed in accordance with UK GDPR and the Data Protection Act 2018. Please read our full Privacy Policy at theoryprac.com/privacy for details of how we collect, use, and protect your data.

In summary: your data is used to provide and improve the Services; it is not sold to third parties; you have the right to access, correct, or request deletion of your data at any time by contacting [email protected].

8. Cookies

We use essential, analytics, and optional marketing cookies. You can manage your preferences at theoryprac.com/cookiepolicy or via your browser settings. Essential cookies cannot be disabled as they are required for the platform to function.

9. Intellectual Property

All Content on the platform — including questions, explanations, hazard perception clips, road sign images, blog articles, software, and designs — is owned by PRIME LEARNING HUB LTD and is protected by UK and international copyright law. No Content may be copied, reproduced, sold, shared, or published without our prior written permission. Breach of this clause may result in termination of your account and legal action.

10. Content Accuracy and Updates

We endeavour to ensure all content is aligned with the latest DVSA standards and Highway Code. Content is reviewed and updated regularly. However, we cannot guarantee that content is always current and accept no liability for errors or omissions. Users are responsible for ensuring their knowledge is up to date at the time of their test.

11. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:

• Share your account credentials with others.
• Attempt to reverse-engineer, copy, or reproduce any part of the platform or its content.
• Use automated tools, bots, or scripts to access the Services.
• Provide false information or misrepresent your identity.
• Use the Services in any way that could damage, disable, or impair the platform.

12. Support and Customer Service

Support is available in English via:

• Live chat on the Contact page: Monday–Friday, 9 AM–5 PM UK time (requires accepting optional cookies)
• Email: [email protected] (response within 48 hours)
• Telephone: 07828 959 535 (Monday–Friday, 9 AM–5 PM UK time)

Response times may be longer during public holidays or periods of high demand. All support requests are tracked and assigned a reference number.

13. Complaints

To submit a complaint, contact [email protected] or use the form at theoryprac.com/contact. We will acknowledge your complaint within 48 hours and provide a substantive response within 7–10 working days. If your complaint cannot be resolved amicably, it will be subject to English law and the jurisdiction of the courts of England and Wales.

14. Limitation of Liability

TheoryPrac is an educational platform. We do not guarantee that use of our Services will result in passing the DVSA theory test. To the maximum extent permitted by law, PRIME LEARNING HUB LTD shall not be liable for any indirect, incidental, or consequential losses arising from use of the Services. Our total liability in any circumstances shall not exceed the amount you paid for your subscription in the 12 months preceding the claim.

15. Changes to These Terms

We may update these Terms from time to time. Where changes are material, we will notify you by email at least 7 days before they take effect. Your continued use of the Services after that date constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Minimum Age

The Services are not intended for users under the age of 16. Users aged 16–17 should ensure they have the consent of a parent or guardian before registering.

18. General

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right under these Terms shall not constitute a waiver of that right.